FAQ

Covid-19 Policies

Do I need to wait outside?

No. At this time, you are welcome to come in once you arrive.

May I bring guests?

At this time, we are unable to welcome any guests other than the patient who is being seen. If the patient is a minor (under 18), their legal guardian is required to accompany them to their appointment. Any additional guests will be asked to wait in the car for the duration of the appointment.

Are masks required?

At this time, masks are required for all patients over the age of 6 years by the City of Lawton’s Mask Mandate. Our office is in full cooperation with the city’s mandate. Our Newcastle Office is currently not under these restrictions.

How long do glasses take to make?

Due to the COVID-19 pandemic, labs are low on staff and have cut hours to properly follow CDC guidelines. The labs are estimating a 10-14 business day turnaround, but we will text you when your order is ready.

Insurance & Pricing

How much does your exam cost?

We offer a comprehensive eye exam and overall wellness check, retinal photos and your eyeglass prescription. Exams are $135 without insurance. If you have insurance, please read the next question below.

I have insurance, what will my eye exam cost?

Insurance plans vary greatly. Our team of insurance specialists will help you navigate your vision and medical plans. We are experts at helping patients maximize their benefits.

Here is what we typically find most patient’s copays are based on their plan:
  • Vision Service Plan (VSP)
    • Typically between $39 to $54 for your exam copay.
  • EyeMed
    • Typically between $39 to $49 for your exam copay.
  • Primary Vision Care Services (PVCS)
    • Typically between $0 to $39 for your exam copay.
  • Vision Care Direct
    • Typically between $0 and $39 for your exam copay.
  • Tricare
    • Typically between $0 and $30 for your exam copay.
  • Blue Cross Blue Shield
    • Typically between $0 and $70 for your exam copay.
  • Medicaid
    • Typically $0 for patients 18 and under.
  • Medicare
    • Typically between $19.77 and $40 for your exam copay. This depends on supplemental plans, replacement plans, and/or deductibles.

How much does a contact lens exam cost?

Most vision plans include a contact lens benefit. Our insurance specialists are experts at helping patients maximize their vision and insurance benefits. Our contact lens exams include a comprehensive eye exam and overall wellness check, retinal photos, your eyeglass prescription and your contact lens prescription. Contact lens exams start at $211 without insurance. If you have insurance, please read the next question below.

I have insurance, how much will my contact lens exam cost?

Insurance plans vary greatly. Our team of insurance specialists will help you navigate your vision and medical plans. We are experts at helping patients maximize their benefits.

Here is what we typically find your out-of-pocket to be with different vision plans:

  • Vision Service Plan (VSP)
    • Typically between $39 to $54 for your exam copay.
    • Typically between $60 to $143.10 for your contact lens evaluation (based on your lens fit).
    • Total exam: Between $99 and $197
  • EyeMed
    • Typically between $39 to $49 for your exam copay.
    • Typically between $0 and $143.10 for your contact lens evaluation (based on your lens fit).
    • Total exam: Between $39 and $192
  • Primary Vision Care Services (PVCS)
    • Typically between $0 to $39 for your exam copay.
    • Typically between $0 and $100 for your contact lens evaluation.
    • Total exam: Between $0 and $189
  • Vision Care Direct
    • Typically between $0 and $39 for your exam copay.
    • Typically between $0 and $60 for your contact lens evaluation.
    • Total exam: Between $0 and $99
  • Medical plans like BlueCross BlueShield, Tricare, Medicaid/Soonercare, and Medicare will never cover the cost of the contact lens portion of your exam.

Why can you not provide an exact out of pocket cost for my exam, before I schedule?

There are hundreds of insurance plans. Our team of insurance specialists are experts at helping you maximize your benefits. Under some plans you will only pay $0 for your exam. Other plans can range anywhere from a $10 copay up to $60.

How much do glasses cost?
What insurances/Vision Plans do you take?

Find a full list of insurances we take here.

Glasses & Contact Lens

How soon can I get an appointment?

Often we can get you in the same day or week. One of the best benefits of having six very talented doctors!

Do you offer glasses adjustments or glasses repairs?

We sure do! Complimentary adjustments and minor repairs to your glasses purchased at Complete Eye Care are just a part of maintaining clear and comfortable vision. Stop by at any time for a glasses adjustment.

Do I need an appointment to pick up glasses or for glasses repairs?
Do you take outside prescriptions for glasses or contact lens?

We sure do! Please stop by with a copy of a signed, non-expired prescription to order your glasses or contact lenses. Please bring your vision insurance information as well if you would like us to use your benefits.

When will a glasses prescription expire?

By the state of Oklahoma’s recommendation, prescriptions expire after one year from the original exam date.

How long does it take to get glasses?

Typically, it takes 8-10 business days to make your lenses, depending on any special coatings you choose. These processes require baking, soaking and drying, which unfortunately cannot be sped up. The good news is, you will have a sturdy, long-lasting pair of lenses that your eyes will thank you for!

How long does it take to receive my contact lens order?

Typically, your contact lenses will be at your doorstep in one week. However, sometimes lenses can be backordered by the company that makes the lenses if they are a high plus power (+4.00 or above), high minus power (-8.00 or above). Powers above these typically are made in smaller batches due to not as many people needing these powers. 

At what age do you start glasses exams?

We start at as young as 6 months old! Babies eyes change so frequently as they grow, it is important to monitor any developmental changes and correct them head-on!

Exams & General Questions

Do you do contact lens only exams?

Absolutely! We do a lot of contact lens only exams for patients in the military, veterans and tribal members. If you have had your annual eye exam at another doctor’s office, we are more than happy to perform the contact lens portion of the exam. The original exam must be no more than 30 days old. This means, if your original exam was done on the 1st of the month, you have 30 days to get in for your evaluation before you would need another full exam, according to state regulations. Be sure to bring your complete exam records from the original exam with you to your appointment. For these exams, our contact lens evaluations are $76 for sphere, $117 for astigmatism, or $159 for multifocal; without insurance. See the above question for your estimated out-of-pocket cost based on your insurance.

Why can I not only do contacts? Why do I need my glasses exam too?

Your contact lens prescription is based on your glasses prescription. However, the two prescriptions are not the same. Contact lenses are regulated by the FDA and are classified as a Class B medical device. Contact lenses require their own evaluation to determine a health fitting relationship between the eyes and the contacts. Your optometrist will determine the appropriate size, base curve, tear exchange and tightness for the contacts and each eye. Everyone’s eyes are different and have different shapes and prescriptive needs. One brand of contact lenses that fits your eyes may not fit another person’s eyes. It is important that the doctor determines the healthiest fit for your eyes.

How many locations do you have?

We have three locations!

  • Complete Eye Care - Lawton
    • 4250 NW Cache Road, Lawton, OK, 73505
    • (Ph) 580-355-2020
    • (F) 580-248-0074
  • Complete Eye Care - Downtown
    • 409 C Avenue, Lawton, OK, 73501
    • (Ph) 580-248-5280
    • (F) 580-248-4500
  • Complete Eye Care - Newcastle
    • 918 NW 32nd Street Newcastle, OK 73065
    • (Ph) 405-387-4884
    • (F) 405-387-2772

Did we answer your question?

 If you need additional information, please text the office number that is closest to you!

Locations

Find us on the map

Hours of Operation

Lawton - 4250 NW Cache Road | (580) 355-2020

Monday - Friday:

8:00 am - 6:00 pm

Saturday:

9:00 am - 2:00 pm

Sunday:

Closed

Downtown Lawton - 409 SW C Ave. | (580) 248-5280

Monday - Thursday:

8:00 am - 5:00 pm

Friday - Sunday:

Closed

Newcastle - 918 NW 32nd | (405) 387-4884

Monday - Friday:

8:30 am - 12:30 pm

1:30 pm - 5:30 pm

Saturday, Sunday:

Closed